FAQ
FAQ QUESTIONS?
Contact us on canggu@chillibeans.id , and ensure to include your full name and order number, if applicable, so we can expedite your inquiry as quickly as possible.
CUSTOMER SERVICE HOURS:
We are here to assist you from Monday to Friday between 9:00 AM to 9:00 PM.
IS IT SAFE TO SHOP ON CHILLIBEANS.ID?
Absolutely! All of your payment information is kept safe and secured and we use the most modern systems available on the market.
WHERE IS MY ORDER?
If your order seems to be taking longer than expected, as well as for any further concerns regarding shipping, please contact us via email on canggu@chillibeans.id Our Customer Care Team is here to assist you with any queries you may have.
CAN I TRACK MY ORDER?
Yes. You will receive an email from our Customer Support Team with a tracking number to allow you to easily track your order.
HOW LONG WILL IT TAKE TO GET MY ORDER?
You should expect to receive your parcel within the next 3-7 business days after receiving the confirmation email with the tracking number for your order. Standard Shipping is free for all orders in our website.
WHAT IS YOUR RETURN POLICY?
Change of heart? We will happily exchange or return your unworn sunnies or prescription glasses within a period of 7 days of your online purchase for FREE. The product must be in original condition, and you must send back the item to us as soon as you have the intention to return it.
For manufacturing defects, exchanges and full refunds are available within a period of 6 months of purchase.
Contact us on canggu@chillibeans.id for more information and ensure to include your full name and order number.
WHAT IF I HAVEN’T RECEIVED A CONFIRMATION EMAIL?
As soon as your order is placed, you should receive an email confirmation (don't forget to check the junk folder). If you did not receive this email, it is possible that something went wrong when processing your order or confirming your payment. Therefore, please send us an email on canggu@chillibeans.id including your name and your order number in case you were able to proceed with the purchase, but you have not received a confirmation email.
CAN I CHANGE OR CANCEL MY ORDER?
Yes. Please email us on canggu@chillibeans.id for all enquiries related with exchanges or cancellations. Don’t forget to include your full name and order number so that we are fast when assisting your situation.
WHAT SHOULD I DO IF I RECEIVE AN ERROR MESSAGE WHEN TRYING TO PLACE AN ORDER?
Confirm you’ve properly filled out all details including your name, email, shipping address and phone number. If you are still having issues, please contact us on canggu@chillibeasn.id and we will happily help you with all the steps of the purchase of your favorite products.
DO YOU HAVE A PHYSICAL STORE LOCATION I CAN VISIT?
Yes! Currently, you can find our physical store in Batu Bolong Nº 56, at the intersection. Also, you can find us in Australia, Angola, Brazil, Bolivia, Colombia, Costa Rica, Dubai, El Salvador, Ecuador, Germany Peru, Portugal, Kuwait, United States, India and Uruguay . Please don’t hesitate to contact us at canggu@chillibeans.id and we will help you find the nearest location to you.